1. Overview Due to the regulatory nature of Schedule 8 medicinal cannabis and strict Good Distribution Practice (GDP) requirements regarding temperature control (Cold Chain), we cannot accept returns for "change of mind" or incorrect ordering by the pharmacy.

Once a product leaves our chain of custody, we cannot guarantee its storage conditions and therefore cannot resell it. It effectively becomes waste.

2. Damaged or Faulty Goods If goods arrive damaged, faulty, or do not match your order, we will provide a replacement or credit in accordance with Australian Consumer Law.

3. Reporting Process You must inspect all goods immediately upon delivery.

• Timeframe: You must notify us of any damage, discrepancy, or fault within 24 hours of receipt.
• Evidence: Please email admin@canexpress.au with your Order Number, a description of the issue, and clear photos of the damaged goods/packaging.
• Resolution: Do not dispose of or return the goods until instructed. We will arrange a return authorisation or advise on compliant disposal.

4. Recall Procedures In the event of a product recall initiated by the TGA or the manufacturer, Canexpress Pty Ltd will contact you immediately with specific instructions regarding the quarantine and return/disposal of affected stock. Full credit will be issued for recalled stock.

5. Patient Cancellations We do not offer refunds for stock purchased for a specific patient who subsequently cancels their script or changes medication. We recommend confirming patient commitment prior to ordering high-value or non-stock items.