FAQs

Access is strictly limited to AHPRA-registered pharmacists and medical practitioners within Australia. We verify every account application against the public register before granting access to our catalogue. We do not sell to the general public.

We aim to process all applications within 4 business hours (Monday–Friday). Please ensure you provide your AHPRA number and valid pharmacy details during registration to avoid delays.

Yes. We supply both finished goods (Schedule 4 and 8) and starting materials for compounding. Please contact our account team directly if you have specific bulk requirements.

We have no minimum order quantity. You can order single units to meet a specific patient script, or bulk cartons for dispensary stock.

Orders placed before 3:00 PM AEST (Monday–Friday) are dispatched the same day. Orders placed after this time will be dispatched the following business day.

We utilize premium medical couriers StarTrack to ensure security and speed. All Schedule 8 products are shipped in plain, unmarked packaging to ensure security and discretion.

CoAs and TGA approval documentation are available for download directly from the product page within the portal. You can also access them from your "Order History" tab after purchase.

Due to the regulatory nature of Schedule 8 medicines, we cannot accept returns for "change of mind."
If a product arrives damaged or there is a discrepancy with your order, you must notify us within 24 hours of receipt. We will arrange for a return authorization and replacement in accordance with manufacturer guidelines.

As a wholesale supplier, we generally cannot accept returns of stock once it has left our chain of custody, due to temperature control regulations. We recommend confirming patient commitment before ordering high-value specialised items.

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